Questions, answered.
The most common questions practices ask us. Still not seeing yours? Drop us a line.
Lead time is approx. 1 week for invisible retainers, pressed appliances, and ASO ALIGNER Basic / Advance; approx. 2 weeks for most other appliances and ASO ALIGNER 3in1 / 5in1 / Complete by LuxCreo. Rush service is available on request — contact us for a specific quote on complex cases.
Yes — on Oahu, Monday–Friday, 1:00 pm – 4:00 pm (some remote areas excluded). For same-day pickup, submit your request by 12:00 pm (noon). Mainland practices can ship UPS/FedEx to our Honolulu address.
Pickups cannot be scheduled to a precise time. Our driver arrives at some point between 1:00 pm and 4:00 pm, depending on the route that day.
Online through EasyRx — the easiest, most traceable method. If your practice isn't yet registered with EasyRx, contact the lab and we'll set up your account (typically same business day).
STL files from all major intraoral scanners: iTero, 3Shape TRIOS, Medit, Primescan, DEXIS, and Shining 3D. Note: 3Shape must be sent via EasyRx or email (not 3Shape Communicate).
Yes, rush service is available on request. Additional fees may apply depending on case complexity and turnaround requested.
Plate-type retainers, banded appliances, lingual retainers, clear aligners (ASO Aligner), occlusal splints, MARPE / MSE, invisible retainers, flippers, night guards, positioners, study models, and IDB. If you don't see what you need listed — ask us.
Phone 808-957-0111 · Email asohawaii@hotmail.com · Hours Monday–Friday, 8:00 am – 4:30 pm HST (closed on federal holidays).
Oahu practices: we offer courier pickup and delivery at no extra charge, Monday–Friday, 1:00–4:00 PM window. Mainland U.S. practices: cases ship via UPS or FedEx; shipping is billed at cost. Rush shipping is available upon request.
We bill monthly — one consolidated invoice at the end of each month covering all cases submitted that month. We accept Visa, MasterCard, American Express, ACH transfer, and check. New practices: your first few orders are invoiced individually via Square for quick setup; once your account is established, you'll transition to monthly billing.